Returns

Returns


Standard Return Policy
You can return any full price item purchased on veronicadepiante.com or in-store within 14 days of the delivery date for refund to the original method of payment. Items must be in new, unused, unworn, unwashed, unaltered, and undamaged condition. All returns are free of charge. 

Sale Returns Policy
Sale items will not be eligible for refund to the original method of payment but can only be returned for store credit or exchange at the same or a higher price. Sale items must be returned within 14 days of the delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition. This also includes Private Sales.

To initiate a return, please follow the steps below:

  1.      Contact Customer Service, please email our team at inquiries@veronicadepiante.com to request a return and receive your pre-paid shipping label. Please include the following information in your email:

  • Your order number 
  • The item(s) you wish to return
  • Reason for return (please select one):
    • [a] Item was not as expected
    • [b] Item was too small
    • [c] Item was too large
    • [d] Received the wrong item
    • [e] Received a damaged item
    • [f] Changed my mind

2.     All returned items must be in their original condition, with tags and packaging intact. We are unable to accept returns or issue refunds for items that do not meet these requirements.

3.     Please pack the item(s) securely in the original packaging.

4.     Attach the pre-paid shipping label (provided via email) to your package and drop it off at your local shipping facility.

Once your return is received and inspected, you will receive a confirmation email. If your return meets all requirements, a refund will be issued to your original form of payment. If the return does not meet our policy conditions, we will contact you and the item will be returned to you.

Exchanges 

Unfortunately we do not offer direct exchanges at this time. If the item does not suit your expectations, we invite you to return it free of charge for full refund, and place a new order. 

Order cancellations

If you need to cancel your order, please do so within 2 hours of placing your order by emailing us on inquiries@veronicadepiante.com or calling us on +1 (646) 360 2554. Once the order has been shipped, we are unable to cancel it. Instead, you would then need to wait for delivery of the order and arrange a return.