Returns
You can return any full price item purchased on
veronicadepiante.com or in-store within 14 days of the delivery or purchase date for refund to the original method of payment. Items must be in new, unused, unworn, unwashed, unaltered, and undamaged condition. All returns are free of charge.
Sale Returns Policy
Sale items within 14 days of the delivery or purchase date in new, unused, unworn, unwashed, unaltered, and undamaged condition can be returned for store credit only. Sale items will not be eligible for refund to the original method of payment.
Please note, items purchased in the Archive Sale are final sale and are not eligible for return.
To initiate a return, please follow the steps below:
-
Contact Customer Service, please email our team at inquiries@veronicadepiante.com to request a return and receive your pre-paid shipping label. Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- Reason for return (please select one):
- [a] Item was not as expected
- [b] Item was too small
- [c] Item was too large
- [d] Received the wrong item
- [e] Received a damaged item
- [f] Changed my mind
2. All returned items must be in their original condition, with tags and packaging intact. We are unable to accept returns or issue refunds for items that do not meet these requirements.
3. Please pack the item(s) securely in the original packaging.
4. Attach the pre-paid shipping label (provided via email) to your package and drop it off at your local shipping facility.
Once your return is received and inspected, you will receive a confirmation email. If your return meets all requirements, a refund will be issued to your original form of payment. If the return does not meet our policy conditions, the item will be returned to you.
Exchanges
Unfortunately we do not offer exchanges at this time. If the item does not suit your expectations, we invite you to return it free of charge for full refund, and place a new order.